Refund & cancellation policy

Updated November 2, 2026

If the service is unavailable

If BumpBeam is unavailable and you cannot use your purchased generations, contact us within 7 days of purchase to request a proportional refund for the affected unused generations.

The refund is the amount actually paid for the pack multiplied by the number of affected unused paid generations, divided by the total paid generations in that pack. Complimentary remakes have no separate cash value. Successfully delivered generations are excluded from this calculation.

How to request a refund

Email [email protected] using your purchase email. Include the order reference, purchase date, and a description of the service issue. Do not send card numbers, bank details or medical documents. We review the order and service records, then arrange an eligible refund through Dodo Payments to the original payment method. Processing time depends on the payment provider and your bank.

Refunded generations are removed from the account and cannot be used again.

Failed generations and portrait results

When a generation fails, the reserved credit is returned automatically so you can try again. A portrait is an AI keepsake, not a guaranteed prediction of a baby’s appearance. This service-unavailability policy does not promise a refund for a successfully delivered portrait based only on personal preference. Your statutory consumer rights remain unaffected.

Cancellation

All packs are one-time purchases. There is no subscription, recurring charge or renewal to cancel. If you have not completed checkout, you can leave it without purchasing. For a completed purchase affected by service unavailability, use the refund process above.